App Store Preview. Oct 29, Version 1. Ratings and Reviews. App Privacy. Information Seller Verizon Wireless. Size Category Lifestyle. Compatibility iPhone Requires iOS Languages English. Price Free. Family Sharing With Family Sharing set up, up to six family members can use this app.
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Home solutions. Have a phone you love? Line must remain active for 45 days. See vzw. Page contents. Note: You can also sign up through the Add-ons and apps page in My Verizon, but you must have the Verizon Smart Family app to fully use the service. Tap Get started. Enter your mobile number and My Verizon password, and tap Sign in.
Select your desired Verizon Smart Family plan, and then tap Next. Tap Agree to provide parental consent for the Smart Family app to collect information from your child's phone in order to provide the Smart Family service to your and your family.
Select the lines you'd like to add to Verizon Smart Family. Note: There's no additional cost to add lines. Your monthly fee covers your entire account. Name the lines you're adding optional , and then tap Sign up. Tap OK. Tap Account details. Tap Subscription. Tap Cancel subscription. Follow the onscreen instructions to cancel your subscription.
Note: If you don't have the app on your phone, you can download the Verizon Smart Family app in your phone's app store. But you must have the Verizon Smart Family app on your phone to benefit from all the features available with the service.
Enter your mobile number and My Verizon password. Then tap Sign in. If prompted, tap Agree to accept the Terms and Conditions. You've successfully signed in to Verizon Smart Family. View dashboard The dashboard is the first screen you see when you sign in to the Verizon Smart Family app. Sign out of the Verizon Smart Family app Tap the Settings icon in the top right corner of the screen.
Contacts Expand All. All numbers are blocked except for their trusted contacts. This isn't available for Verizon Android tablets on the Smart Family account.
These devices can't make or receive calls or text messages. To block a number in the Verizon Smart Family app: Select the child at the top of the screen. Scroll down to the Manage controls section, and tap Contacts. Tap Blocked contacts. If desired, tap the Block private and restricted texts and calls switch to prevent private and restricted numbers from contacting your child.
Tap Block a number. Note: You can also remove contacts from the blocked contacts list on this screen. Tap the Delete icon to the right of the number you want to unblock, and tap Remove. Enter the phone number including area code that you want blocked from contacting your child. Tap Trusted contacts. Tap Trust a number. Note: You can also remove a number from the trusted contacts list on this screen.
Tap the Delete icon to the right of the number you want to remove, and tap Remove. Enter the phone number including the area code. Note: Your child will always be able to communicate with this number, even during time restrictions and after usage limits have been reached.
Tap Top contacts. You'll see a list of contacts your child has been communicating with. Those with the most recent activity will be at the top. To receive alerts when your child communicates with a certain contact, select the contact. Under Contact alerts, tap Customize. Tap Watchlist. Note: To stop receiving alerts about the contact, tap None. Pause internet Expand All. Pause child's internet You must be paired with your child's Smart Family Companion app to pause internet.
In the Verizon Smart Family app: Select the child at the top of the screen. Tap Pause internet. You've successfully paused your child's internet. Tap Unpause internet. You've successfully unpaused your child's internet.
The app will begin to locate their phone automatically. A successful result will display a halo showing the general area of the child's device. Tap the Map for more detail. Locate your child and view the location details. Under the History section, tap an individual location result to view it in more detail and see the location on the map.
The result will show on the map with the location details. Tap Navigate under the map. Note: You can also navigate to a location in the location history. Tap the location to access the Navigate option. A default map app will open with the place's location listed in the Search field. Tap Check in. A location notification will be sent to the parent's phone. Tap Pick me up. Confirm your location on the map.
Select the parent you want to request a ride from. Tap Send request. Alerts and notifications You can set up alerts to notify you of your child's location. Set arrival and departure alerts In the Verizon Smart Family app: Select the child at the top of the screen. Scroll down to the Manage controls section, and tap Location alerts. Tap Add a place.
Note: You can also delete a saved alert on this screen. Tap the alert you want to delete and tap Remove. Enter the name and address of the place you want to set an alert for. Tap Scheduled alerts. Note: You can also delete a set alert on this screen. Tap the alert you want to delete, and tap Remove. Who is eligible to get Verizon Smart Family? How do I sign up for Verizon Smart Family? Does Verizon Smart Family work with 5G devices? What Verizon Smart Family features are available without downloading the Smart Family Companion app on my child's device?
You must pair to : Set content filters Monitor web and app activity Pause internet access Set time restrictions on Wi-Fi usage Locate family members and set location alerts with the best location accuracy Use the location check-in feature, where kids can send you their precise location when they arrive at their destination Use the Pick Me Up feature that lets your child send a request for a ride to a parent line.
What notifications will my child receive from Verizon Smart Family? Can I stop these notifications? How do I unsubscribe from Verizon Smart Family? View instructions on how to unsubscribe Note: With the Just Kids plan, you can't unsubscribe or downgrade from Verizon Smart Family Premium because it's included for free as part of the plan. Smart Family Companion app Expand All. What does my child see when they open the Smart Family Companion app?
Your child will see a page with the Verizon Smart Family Companion app's pairing status. Can my child locate me as the parent? Can my child view my call, text, and web and app activity?
No, a child can't view a parent device's call, text, or web and app activity. What happens if my child attempts to remove the Verizon Smart Family Companion app? The experience differs based on the type of phone your child has: Android The child must enter a specific code for it to be removed from their device.
Note: This code can only be retrieved from the parent device. If the Companion app is removed, a text message is immediately sent to the parent and is displayed as a tamper error on the child's dashboard in the app. Apple If the app has been removed, the controls are no longer active on the child's device. Parents receive a notification within 48 hours that the app has been removed.
How do I pair the parent and child devices? Managing account and assigning roles Expand All. How can I access and manage my Verizon Smart Family account? How do I add family members to my Verizon Smart Family account? Can I set up a second parent device or change the role of a family member in Verizon Smart Family? Will changing my phone number or a device also change my Verizon Smart Family service?
Activity and limits Expand All. Can I view the content of the text messages that my child sends and receives? Notes: Texts to and from iMessage do not appear in the text and activity feed. Verizon Smart Family does, however, allow you to: See incoming and outbound text and call activity from any child device on the account. See the times associated with each text and call received. View contact rank ranking is based on the frequency of texts and calls in a 7-day period.
Add contacts to a watch list and get notified about texts or calls with this contact. See the number of texts and calls the child receives during school and night hours.
Save the numbers that your child's device interacts with under unique names. Will iMessages or other third-party app messages and calls show up in my child's daily Activity log? Can I see my child's screen time for the day? Can I monitor my child's web and app activity? You'll be given a graph that shows: General categories of content and a ratio for how much your child engages in each category A breakdown of which websites and apps they used within those categories Note: Children receive a text message or push notification on Verizon Android tablets telling them that their web and app activity is being monitored.
Can I see how much my child uses a specific app? Can I view my child's web and app activity when they're on Wi-Fi or offline? How is my child's web and app activity being collected?
How is my child's screen time being collected? Can I see the web and app activity of non-child lines on my account? Who can view my child's web and app activity? What activity is limited when a time restriction is in effect?
How are purchase limits measured? Content filters Expand All. Can Smart Family block third-party apps and features that can be used for calling and texting? How can I block a website or app? Can I allow my child to visit a website that's currently blocked?
Can I block an app that's not included in a content filter category? Will I be notified if my child tries to access blocked content or websites? How do I remove content filters for a family member? I have content filters set through my home Wi-Fi router. What happens when Smart Family's content filters conflict with my router's content filters?
Why are some apps or websites not working properly when I block a different one? We have done our best to limit these instances and continue to do so.
Driving Insights Expand All. What is Driving Insights? Parents will receive a driving score that includes events such as: Speeding Phone usage while driving Hard braking based on the driving activity detected through the child's mobile device You can watch our Driving Insights video for more details.
On a scale of , the driving score represents the frequency of risky behaviors that could contribute to unsafe driving practices, including: Hard acceleration Hard braking Hard cornering Speeding Phone usage A lower score suggests frequent risky driving behaviors. Driving history is available for 7 days only. Crash Detection is enabled once you turn on Driving Insights. Contacts Expand All. What is the top contacts category in Verizon Smart Family?
What are trusted contacts in Verizon Smart Family? Trusted contacts can include any of the following: digit mobile or landline numbers International numbers international calling is billable and could result in overage charges if you don't have an international plan Your own number to access Voicemail Voicemail usage is billable and could result in overage charges if your plan doesn't have unlimited minutes If you have the Just Kids plan: All mobile numbers on your Verizon wireless account are included as trusted contacts.
You can add or delete trusted contacts as needed in the Verizon Smart Family app. Everyone except for trusted contacts is blocked from calling and texting you.
You can block data from third-party apps through Verizon Smart Family, so your child doesn't use it to talk to people outside of their trusted contacts. You can disable device features, like iMessage, on your child's phone to prevent them from using it to message other iPhone users outside of their trusted contacts.
What are blocked contacts in Verizon Smart Family? If you have the Just Kids plan: Everyone except for your trusted contacts is blocked. Can I see the names I or my child have saved for numbers? Location Expand All. Does my child need to have the Smart Family Companion app in order for me to locate them? If the Smart Family Companion app is installed on your child's phone and paired with your phone, you'll get: A more precise location The ability to set up location alerts Access to the location check-in feature that lets your child send you a notification with their precise location Use the Pick Me Up feature that lets your child send a request for a ride to a parent line Note: Verizon Android tablets must be paired with the Smart Family Companion app and Smart Family notifications enabled in device settings in order to display the precise or network location of the device.
Will my child know when I have located them using Verizon Smart Family? How can I optimize accuracy for locating my child's device?
However, location accuracy depends on a number of factors, including but not limited to: Pairing status of Smart Family Companion app with parent device Child device has good connectivity to data network Child device has location ON and set to high accuracy Smart Family Companion app has permission to always access child's device location Smart Family Companion app has Background App Refresh turned ON iOS devices only We recommend you pair with your child's Smart Family Companion app for better location accuracy.
Does Verizon Smart Family location services work when the phone is outside the Verizon network or roaming internationally? How long does Verizon Smart Family store location history? Location history is automatically deleted after 7 days and isn't recoverable. However, we've seen them occasionally delayed for a variety of reasons, including: Dropped pairing between child and parent devices Pairing lost or tampered on the Smart Family Companion app status Network connectivity.
Related Topics. How to Use Verizon Smart Family. Get instructions on how to use Verizon Smart Family to set parental controls to block unwanted contacts, view your child's text and call history, locate family members, and set usage limits to avoid unexpected overages.
Tips on parenting in a digital world. As kids and teens learn and communicate through technology, Verizon provides parents with the tools to ensure a safe, positive online environment. Watch this video to learn how to set up departure and arrival alerts in Smart Family, so you can track the location of family members. Track when and where your kids are going. Connect with us on Messenger. Visit Community. Top Device Brands. Samsung Apple Motorola Google Amazon.
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